Services

Providing Everything You Need

FACILITIES MANAGEMENT

The Facility Manager(s) (Operations Managers) are responsible for the strategic oversight of the building operations which includes works relating to servicing, routine maintenance, repairs and emergencies of its facilities. A summary of our Facilities Management Services include:

A summary of our Facilities Management Services include:

Compliance management of All Essential Services / safety Measures (AESMR).
Contract negotiation and management for all services including, lifts, fire and essential services, waste disposal, energy suppliers, gardeners, etc.
Contribute to the development and ongoing review of the long-term building maintenance plan.
Contribution to the development of the annual expenditure budget for maintaining building assets.
Performance and resource management for all staff e.g. building manager, concierge, cleaners, security etc.
Project management of major capital works including replacements and upgrading of building assets.
Support the owners corporation manager & committee to execute duties and or required obligations including the creation of a periodical building operations report.
Attendance of the required committee meetings and report on building operational matters

BUILDING MANAGEMENT

The Building Manager has overall responsibility for the smooth and seamless operation of the occupancy, safety and ongoing maintenance of the property which includes (but not limited to):

Ensure all Essential Services (ESM) are carried out and maintained as per the occupancy permit (including all service records)
Conduct documented weekly paths of travel as part of the ESM eliminating the cost of outsourcing this service.
Management of a maintenance schedule for ALL Non-Essential services including the prompt restoration of all utility services supplied to the building.
Ensure common areas are maintained in a serviceable and presentable condition.
Coordination and supervision of any professionals, tradesmen and/or contractors providing services relating to owners corporation property.
Ensure supervision of residents moving in or vacating the premises including checking insurance details of removalists and supervise their activity within the building.
Assessment of completed work aligned to scope of work and verification of invoice payments.
Provide improvement recommendations to the committee of the owners corporation e.g., safety, security, procedures etc.
Supervision of the performance for concierge, security and cleaning services (if applicable).
Provide assistance to OC Committee to carry out its duties, obligations and implementing decisions/policies/procedures relating to the day-to-day management and operations of the property
Being accessible and provide assistance to owners / residents including enforcing owners corporation rules.
Support the facilities manager for the preparation of a periodical building report.
Contactable after hours service for any emergencies relating to the building.

CONCIERGE & SECURITY

With the increasing demand for luxury apartment living, residents are seeking to work and live in small communities. When work becomes the main priority, everyday life can suffer. The key to delivering a luxury experience in apartment living lies in spending less time on maintenance and more on quality living. The inclusion of a concierge service delivers on that promise.

Engaged Facilities Management offers a 5-Star concierge service, providing a prompt, courteous, competent, and friendly experience, which is the cornerstone of our philosophy.

By providing prominent and iconic properties with experienced and professional concierge staff, Engaged Facilities Management sets a standard of service, style, and personal attention to detail that mirrors high-end apartment living worldwide. Our concierge staff are trained according to our customer service guidelines and offer consistent and personal service, adding a touch of luxury and warmth to complement your property. Our team includes security staff to ensure that the safety and well-being of residents are of the utmost priority.

Services include:

Professional & friendly interactions with residents
Parcel / Mail Management
Key Management
Manage Residents Move-In & Move-Out process
Access Control Management
Monitoring Surveillance Cameras / Maintaining a Security Presence
Managing Facility Bookings
Arranging reservations and transportation services
Administrative Duties

CLEANING SERVICES

Engaged Facilities Management works closely with Pro Active Cleaning Service to offer our clients a comprehensive array of services. These services are tailored for maintaining the cleanliness and hygiene of residential and commercial buildings. Our dedicated team, with over 10 years of experience, ensures the delivery of high-end cleaning services to various properties across Melbourne.

Trained in the best techniques and using the latest equipment and environmentally friendly products, we provide customised solutions to your unique cleaning requirements. What sets us apart from the competition is our immediate attention and responsiveness to every client request, complaint, or emergency situation

We take pride in establishing and maintaining an excellent rapport with our valued clients. This has led to the development of a solid industry reputation. Our commitment to consistently providing a detailed, high-quality clean, delivered within the required timelines, is a key contributor to our success

Our Services include:

Deep Carpet Clean
Car Park Scrub
Hard Floor Clean
Residential & Commercial